T&C, Privacy and Dispute Settlements

PRODUCTS

This Section 2(A) sets out terms and conditions that apply to your rental of any Product.

18 YEARS OR OLDER
Products may be rented for use by individuals under 18 years of age, but we rent only to adults, who may rent the Products with a payment card or other approved payment method. By using our service and thus agreeing to these Terms, you represent that you are 18 years or older and that you are authorized to use the chosen payment method (including, without limitation, credit cards) for the purpose of renting the Products as described in these Terms.

LIMITS
You acknowledge and agree that we may place limits on the rental of Products, including but not limited to restricting orders placed under a single customer account, payment card or billing or shipping address. We reserve the right to limit, cancel or prohibit any rentals of Products for any reason, including but not limited to availability concerns.

DELIVERY
All deliveries will be through Igloo Wear’s shipping partners, which may change from time to time at Igloo Wears’ discretion. The shipping method used will be at the discretion of Igloo Wear. We will provide you with information about estimated delivery and arrival times of Products through the Site. The Products we send to you will be professionally cleaned and delivered ready to wear. Our laundry partner professionally cleans, sterilizes and inspects each Product we send to you, but use of the Products is at your own risk and Igloo Wear or our laundry partner shall not be held liable for any health-related complaints associated with any Product.

COLLECTIONS
If you do not pay the amounts you owe to Igloo Wear when due, then will need to institute collection procedures. You agree to pay Igloo Wear’s costs of collection, including without limitation reasonable attorneys’ fees.

RETURN PACKAGING
With delivery of the Product, Igloo Wear may provide you with a pre-paid, pre-addressed Igloo Wear carrying box, garment bag or mailing envelope (as the case may be) as well as instructions for your use in returning the Products to Igloo Wear (“Return Packaging”).

RECEIPT OF THE PRODUCTS
Upon delivery, you bear responsibility for the Product(s). You acknowledge that a Secure Shipping Address is highly recommended. In the event that an un-secure shipping address is provided, Igloo Wear does not bear liability for Products left unattended. Furthermore, you acknowledge that providing anything other than a Secure Shipping Address may result in delivery delays and additional delivery fees for which Igloo Wear will not be liable. You will be liable for all such delays and additional delivery fees.

 

Terms and Conditions

RENTAL FEE
The rental fee for the Product will be the total of the rental fee, insurance charges, return charges and related taxes listed on the Site or App for your rental of the Product. When you place your rental order for a Product, you hereby authorize Igloo Wear to charge your payment card for the Rental Fee. Igloo Wear will charge your payment card the amount of the Rental Fee immediately upon your rental order. A reservation of a Product on the Site is an order for the rental of that Product, regardless of how far in advance that Product is reserved. In addition, at the time of your rental order for a Product, you hereby authorize Igloo Wear to charge your payment card for an amount equal up to 1.5x of rental fee set forth on the Site; provided that Igloo Wear will only charge your payment card for an amount greater than the Rental Fee for events such as Late Return as described in the Late Fee section below.

RENTAL DEPOSIT
Igloo Wear may ask for a fixed rental deposit of SGD$150 from you. This rental deposit will be returned to you fully not more than 14 (Fourteen) days from the moment you return the Product, in the condition that you return the Product at the scheduled return date without damage. In the condition that you return the Product later or not at all than the scheduled return date, your deposit may be reduced or exhaust completely to pay for the Late Fee as described in the Late Fee section. In the condition that you return the Product with damages, Igloo Wear may choose to withhold your deposit fee until you provide a clear chronology that causes the damage in question. Igloo Wear may ask for your Bank Account Information for deposit refund if you paid your rental fees & deposit in other means than Credit Card.

CANCELLATION POLICY
You may cancel your rental order latest by one week in advance before the delivery date. If the cancellation is made within 2 days before collection, there will be a cancellation fee of 50% from your paid rental fees and you will receive the remaining refund to your issued payment card. Igloo Wear may ask for your Bank Account Information for refund purposes if you paid your rental fees in other means than Credit Card

USE OF PRODUCT
You agree to treat the Products with great care, as if it was borrowed from your close friend. You agree to inform us of the chronology of any loss, destruction or damage to the Products due to theft, mysterious disappearance, fire, major stains or any other cause, other than normal wear and tear.

In the case of loss or destruction due to theft, mysterious disappearance, fire or any other cause, Igloo Wear may ask you to provide a police report with the complete chronology of the incident, or charge you the price for replacing the Product, as determined in our discretion, up to the Retail Value for the Product.

If a loss is deemed to be due to your negligence, Igloo Wear may charge you a fine not more than 50% of your rental deposit on top of providing the mentioned police report, or charge you the price for replacing the Product, as determined in our discretion, up to the Retail Value for the Product.

FAILURE TO RETURN
As soon as you passed the scheduled return period, you may not continue to keep Products you have already received, and you must return to Igloo Wear all rented Products including its parts, on or before the last day of the applicable rental period. If we don’t receive your items on time, you will be charged daily a late fee as explained in the Late Fee section below.

LATE FEE
 If you return the Products later than your scheduled return date, a late fee of 150% of daily rental fee will be charged to the payment card you used to pay the Rental Fee or to any other payment card included in your account information that you have provided to Igloo Wear, for every day that you are late returning the Products, and you agree to pay such late fees, up to an amount not to exceed the equivalent of 7 days of late fee. The late fee is payable for each order of Products that is not returned when due, including its parts, not for each Product that is the subject of the order that is late.

If you failed to return the Product and its parts for 7 calendar days or more, your late return will be considered a non-return, and Igloo Wear will charge your payment card the Maximum Late Fee. Igloo Wear will still expect you to return the Products or Igloo Wear have the rights to create a police report, considering it as theft.

For an extension of rental for an extended trip, you may email support@igloowear.sg to request in advance.

CORRECT PRODUCT
Subject to availability, we will deliver the Products you ordered, including the specified size, colour and design, on or before the delivery date for which you ordered them, except in the rare event that the Product is damaged beyond repair or there is an occurrence subsequent to the placing of the order that prevents timely delivery. In such event, we will use reasonable efforts to notify you that the Product is unavailable. If we are able to reach you, you will be entitled to choose any available rental Product to replace the unavailable Product. If we are unable to reach you, you acknowledge and agree that we may send you a replacement product of the same or greater value. Products may appear different in color and style than as displayed on the Site.

FAILURE TO PAY FEE
We reserve the right to pursue any amounts you fail to pay in accordance with these Terms

PRIVACY STATEMENT


We are committed to protecting the privacy and security of our customers and we will only collect, record, hold, store, disclose, transfer and use your personal information as outlined below.

We will only:

  • collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you; and 
  • keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit both the web and mobile versions of our website located at the following URL:https://www.igloowear.sg (“Webpage“) and browse without having to provide personal details. During your visit to the Platform you remain anonymous and at no time can we identify you unless you have an account on the Platform and log on with your username and password.  

Igloo Wear Private Limited has and will continue to comply with the Personal Data Protection Act 2012 (No. 26 of 2012) (“PDPA“).

If you have any comments, suggestions or complaints, please contact us.

SECTION 1 – Collection of Personal Information

When you create a Igloo Wear account, or otherwise provide us with information, whether true or not, which would enable us to identify you (“Personal Information“). Personal Information we collect may include your:

  • Name
  • Email address
  • Delivery address
  • Contact details
  • Date of Birth

You should only submit to us or the Platform, Personal Information which is accurate and not misleading and you must keep it up to date and inform us of changes. We reserve the right to request for documentation to verify the Personal Information provided by you.

We will only be able to collect your Personal Information if you voluntarily submit the same to us. If you choose not to submit your Personal Information to us or subsequently withdraw your consent to our use of your Personal Information, we may not be able to provide you with our services. You may access and update your Personal Information submitted to us at any time as described below.

If you provide Personal Information of any third party to us, we assume that you have obtained the required consent from the relevant third party to share and transfer his/her Personal Information to us.

SECTION 2 – Use and Disclosure of Personal Information

The Personal Information we collect from you will be used, or shared with third parties (including related companies, third party service providers, and third party sellers), for some or all of the following purposes:

  • To process orders you submit through the Platform. Payments that you make through the Platform for products will be processed by our agent
  • To facilitate your use of our services and/or access to the Platform;
  • To deliver the products you have purchased through the Platform. We may pass your Personal Information on to a third party in order to make delivery of the product to you (for example to our courier or supplier
  • To update you on the delivery of the products and for customer support purposes;
  • To compare information, and verify with third parties in order to ensure that the information is accurate
  • We will use the information you provide to administer your account (if any) with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from the Platform; improve the layout and/or content of the pages of the Platform and customise them for users; identify visitors on the Platform; carry out research on our users’ demographics and behaviour; provide you with information we think you may find useful or which you have requested from us, including information about our or third party sellers’ products and services, provided you have indicated that you have not objected to being contacted for these purposes;
  • When you register an account with Igloo Wear or otherwise provide us with your Personal Information through the Platform, we will also use your Personal Information to send you marketing and/or promotional materials about our or third party sellers’ products and services from time to time. You can unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material. We may use your contact information to send newsletters from us and from our related companies; and
  • In exceptional circumstances, Igloo Wear may be required to disclose Personal Information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes, or for fulfillment of legal and regulatory requirements and requests.

 

Igloo Wear may share your Personal Information with third parties and our affiliates for the abovementioned purposes, specifically, completing a transaction with you, managing your account and our relationship with you, marketing and fulfilling any legal or regulatory requirements and requests as deemed necessary by Igloo Wear. In sharing your Personal Information with them, we endeavor to ensure that the third parties and our affiliates keep your Personal Information secure from unauthorised access, collection, use, disclosure, or similar risks and retain your Personal Information only for as long as they need your Personal Information to achieve the abovementioned purposes.

In disclosing or transferring your Personal Information to third parties and our affiliates located overseas, Igloo Wear take steps to ensure that the receiving jurisdiction has in place a standard of protection accorded to Personal Information that is comparable to the protection under or up to the standard of the PDPA.

Igloo Wear does not engage into the business of selling customers’ Personal Information to third parties.

SECTION 3 – Withdrawal of Consent

You may communicate your objection to our continual use and/or disclosure of your Personal Information for any of the purposes and in the manner as stated above at any time by contacting us at our e-mail address, support@igloowear.sg.

Please note that if you communicate your objection to our use and/or disclosure of your Personal Information for the purposes and in the manner as stated above, depending on the nature of your objection, we may not be in a position to continue to provide our products or services to you or perform on any contract we have with you. Our legal rights and remedies are expressly reserved in such event.

SECTION 4 – Updating Your Personal Information

You can update your Personal Information anytime by accessing your account on our Platform. If you do not have an account with us, you can do so by contacting us at support@igloowear.sg.

We take steps to share the updates to your Personal Information with third parties and our affiliates with whom we have shared your Personal Information if your Personal Information is still necessary for the above stated purposes.

SECTION 5 – Accessing Your Personal Information

If you would like to view the Personal Information we have on you or inquire about the ways in which your Personal Information has been or may have been used or disclosed by Igloo Wear within the past year, please contact us at aupport@igloowear.sg. We reserve the right to charge a reasonable administrative fee for retrieving your Personal Information records.

If you have an account with Igloo Wear, you may access details of your order by logging into your account on the Platform. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat your Igloo Wear username, password and order details confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of your Igloo Wear username, password or order details.

SECTION 6 – Security of Your Personal Information

Igloo Wear ensures that all information collected will be safely and securely stored. We protect your Personal Information by:

  • Restricting access to Personal Information
  • Maintaining technology products to prevent unauthorised computer access
  • Securely destroying your Personal Information when it is no longer needed for any legal or business purpose

If you believe that your privacy has been breached by Igloo Wear, please contact us at

Please use unique numbers, letters and special characters, and do not share your Igloo Wear password to anyone. If you do share your password with others, you will be responsible for all actions taken in the name of your account and the consequences. If you lose control of your password, you may lose substantial control over your Personal Information and other information submitted to Igloo Wear. You could also be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately contact us and change your password. You are reminded to log off of your account and close the browser when finished using a shared computer.

SECTION 7 – Collection of Computer Data

Igloo Wear or our authorized service providers may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster, safer and personalized experience when you use our services and/or access the Platform.

When you visit Igloo Wear, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

  • Your computer’s IP address
  • Browser type
  • Webpage you were visiting before you came to our Platform
  • The pages within the Platform which you visit
  • The time spent on those pages, items and information searched for on the Platform, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide.

SECTION 8 – No Spam, Spyware, or Virus

Spam, spyware or virus is not allowed on Platform. Please set and maintain your communication preferences so that we send communications to you as you prefer. You are not licensed or otherwise allowed to add other users (even a user who has purchased an item from you) to your mailing list (email or physical mail) without their express consent. You should not send any messages which contain spam, spyware or virus via the Platform. If you would like to report any suspicious messages, please contact us at our email address below.

SECTION 9 – Changes to the Privacy Policy

Igloo Wear shall regularly review the sufficiency of this Privacy Policy. We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on the Platform.

SECTION 10 – Acknowledgement of Igloo Wear’s Rights

YOU ACKNOWLEDGE AND AGREE THAT IGLOO WEAR HAS THE RIGHT TO DISCLOSE YOUR PERSONAL INFORMATION TO ANY LEGAL, REGULATORY, GOVERNMENTAL, TAX, LAW ENFORCEMENT OR OTHER AUTHORITIES OR THE RELEVANT RIGHT OWNERS, IF IGLOO WEAR HAS REASONABLE GROUNDS TO BELIEVE THAT DISCLOSURE OF YOUR PERSONAL INFORMATION IS NECESSARY FOR THE PURPOSE OF MEETING ANY OBLIGATIONS, REQUIREMENTS OR ARRANGEMENTS, WHETHER VOLUNTARY OR MANDATORY, AS A RESULT OF COOPERATING WITH AN ORDER, AN INVESTIGATION AND/OR A REQUEST OF ANY NATURE BY SUCH PARTIES. TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE NOT TO TAKE ANY ACTION AND/OR WAIVE YOUR RIGHTS TO TAKE ANY ACTION AGAINST IGLOO WEAR FOR THE DISCLOSURE OF YOUR PERSONAL INFORMATION IN THESE CIRCUMSTANCES.

SECTION 12 – Contacting Igloo Wear

If you wish to withdraw your consent to our use of your Personal Information, request access and/or correction of your Personal Information, have any queries, comments or concerns, or require any help on technical or cookie-related matters, please feel free to contact at support @igloowear.sg

 

 

DISPUTE RESOLUTION, ARBITRATION AND CLASS ACTION WAIVER

Informal Process First

You agree that in the event of any dispute between you and Igloo Wear, you will first contact Igloo Wear and make a good faith sustained effort to resolve the dispute before resorting to more formal means of resolution, including without limitation any court action.

Arbitration Agreement

After the informal dispute resolution process any remaining dispute, controversy, or claim (collectively, “Claim”) relating in any way to your use of Igloo Wear Services and/or Products, or relating in any way to Igloo Wear communications with you, will be finally resolved by binding arbitration. This mandatory arbitration agreement applies equally to you and Igloo Wear. However, this arbitration agreement does not (a) govern any Claim by Igloo Wear for infringement of its intellectual property or access to the Services that is unauthorized or exceeds authorization granted in these Terms or (b) bar you from making use of applicable small claims court procedures in appropriate cases. IF YOU ARE AN INDIVIDUAL YOU MAY OPT OUT OF THIS ARBITRATION AGREEMENT WITHIN THIRTY (30) DAYS OF THE FIRST OF THE DATE YOU ACCESS THIS SITE OR THE DATE YOU RECEIVE ANY SERVICES BY FOLLOWING THE PROCEDURE DESCRIBED BELOW.

Arbitration is more informal than a lawsuit in court. There is no judge or jury in arbitration. Instead, the dispute is resolve by a neutral arbitrator. Court review of an arbitration award is limited. Except to the extent the parties agree otherwise, arbitrators can award the same damages and relief that a court can award. You agree that the Singapore Arbitration Act governs the interpretation and enforcement of this provision, and that you and Igloo Wear are each waiving the right to a trial by jury or to participate in a class action. This arbitration provision shall survive any termination of these Terms.

If you wish to begin an arbitration proceeding, after following the informal dispute resolution procedure, you must send a letter requesting arbitration and describing your claim to Igloo Wear. The arbitration shall be administered by the Singapore International Arbitration Centre (SIAC) under its rules including, if you are an individual, the SIAC’s Supplementary Procedures for Consumer-Related Disputes. If you are not an individual or have used the Services on behalf of an entity, the SIAC’s Supplementary Procedures for Consumer-Related Disputes will not be used. The SIAC’s rules are available at www.siac.org.sg.

The number of arbitrators shall be one. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location. The arbitration will be conducted in the English language. Singapore law shall apply. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

Payment of all filing, administration and arbitrator fees will be governed by the SIAC’s rules. If you are an individual and have not accessed the Services on behalf of an entity, we will reimburse those fees for claims totaling less than $10,000, unless the arbitrator determines the claims are frivolous, and we will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines the claims are frivolous. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, unconscionability, arbitrability, enforceability, or formation of this arbitration agreement, including any claim that all or any part of this arbitration agreement is void or voidable. However, the preceding sentence shall not apply to Section 8(C) below.

If you do not want to arbitrate disputes with Igloo Wear and you are an individual, you may opt out of this arbitration agreement by sending an email to support@igloowear.sg within thirty (30) days of the first of the date you access the Site or App or the date you receive any Services.

Class Action Waiver

Any Claim must be brought in the respective party’s individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, multiple plaintiff, or similar proceeding (“Class Action”). The parties expressly waive any ability to maintain any Class Action in any forum. If the Claim is subject to arbitration, the arbitrator shall not have authority to combine or aggregate similar claims or conduct any Class Action nor make an award to any person or entity not a party to the arbitration. Any claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void, or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator. The parties understand that any right to litigate in court, to have a judge or jury decide their case, or to be a party to a class or representative action, is waived, and that any claims must be decided individually, through arbitration.

If this class action waiver is found to be unenforceable, then the entirety of the Arbitration Agreement, if otherwise effective, shall be null and void. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. If for any reason a claim proceeds in court rather than in arbitration, you and Igloo Wear each waive any right to a jury trial.

This Section 8 includes an arbitration agreement and an agreement that all claims will be brought only in an individual capacity (and not as a class action or other representative proceeding). Please read it carefully. You may opt out of the arbitration agreement by following the opt out procedure described below.

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